Hygiene Measures for a Resort – Dos & Don’ts a guest must follow
With the beginning of Unlock 1.0, the world is slowly getting back to its feet again. Hotels and resorts are getting ready to welcome and serve guests, but this time, with a new set of rules in place. We must not forget that the threat of pandemic is still very much present. And thus, resort owners must take all the necessary hygiene and sanitization measures to ensure the safety and well-being of both their guests and the staff.
Country Roads is one of the leading resorts near Kolkata. With sprawling greenery and spacious lawns, people can find their solace amidst open nature here after being stuck at home for three months. The staff has been trained in norms of social distancing to better serve guests in this post-COVID world. All staff and security personnel will be wearing N95 masks at all times.
The best kind of hospitality happens when guests are assured of their comfort as well as safety. At Country Roads, the resort is following these new service guidelines.
Cleanliness
The entire premises must be cleaned at least twice a day with disinfectant cleaner. Hand sanitizers shall be available in each room and at every point of the resort. All touch points (like door knobs, switches, door handles, safety latches and taps etc.) shall be cleaned at short intervals with a disinfectant spray.
Room Cleaning
Disposable bed sheets and pillowcases must be used in every room. Ideally, the bed linen shall be changed every day, or as requested by the guest. The bathroom should have disposable towels and a sealed packet of toiletries. When the housekeeping staff comes for cleaning process, guests should leave the room and wait outside at the lobby. Protective gear is a must for staff when entering and cleaning a room.
Room Service
If guests require any room service, communication should happen via intercom system or mobile phone. This is to ensure that the guests do not need to leave their room. Whenever guests ask for any item via room service, such as water bottle, fresh towel, or medicines, it should be given to guests while maintaining 1 meter distance. Trays must be used to avoid hand contact.
Food Service
Only trained staff will be allowed to work in the kitchen. The buffet service will be closed down to avoid large gatherings. It is advisable to use disposable cutlery while delivering food to the guests in their room. After eating, the used disposable cutlery shall be kept in garbage bags outside the room.
All this is just a small part of the many steps each resort is taking to ensure a safe and healthy environment for their guests. But we cannot put all the responsibility on resort owners. Guests must also abide by certain do’s and don’ts, as given below:
- Do not step out of the room unnecessarily. Wear a mask whenever outside the room
- Clothes should not be washed inside the room
- In case a balcony is shared with another room, please be on the side of your room. Do not interact with the other rooms guests
- No visitors should be allowed in the rooms
- Doors should be kept closed and any contact with the door knobs should be avoided by staff
- Kitchen and washing area entry must be prohibited for guests
- Always keep a safe distance of at least 2 m (6feet) while you are at the property
- Wash your hands frequently with the soaps/sanitizers provided
- Put all disposable plates/cups/bottles after use in the garbage bag
At Country Roads, we are constantly working towards making our resort premises a safe and sanitized space for you and your family. Leave behind all worries and fear ad enjoy a relaxed outing at our open grounds.
